Privacy Act Statement
At Research Results, we adhere to industry-recognized data privacy standards as outlined by CASRO, the Marketing Research Association, and the American Marketing Association. Our policies emphasize fair use and the belief that our clients’ data are the lifeblood of the companies that we serve.
Research Results Inc. Information Privacy Guiding Principles
This policy defines the commitment of Research Results Inc. to protect the privacy of Personal Information that is collected or used in the course of conducting Research Results Inc. business. On a global basis, Research Results Inc. will, and will cause its affiliates to, establish and maintain business procedures that are consistent with this policy.
We respect the privacy rights of individuals.
Research Results Inc. will respect the legal requirements that exist regarding the privacy of Personal Information and is committed to complying with all applicable law. Research Results Inc. will, from time to time, review its Personal Information collection, use, and disclosure practices in order to assure compliance with laws and regulations.
We give notice of all Personal Information Collection.
Research Results Inc. will give notice when Personal Information is provided to third parties. All notices will explain the need for the information and describe how the information will be used. Personal Information will not be used to directly market any products or services to identifiable persons unless that possibility has been disclosed in advance and the opportunity not to participate has been given.
We explain the consequences of collecting and processing.
Research Results Inc. will state the consequences of any decision by individuals not to provide Personal Information requested by Research Results Inc.
We get explicit consent for sensitive information/opt-in.
Research Results Inc. will maintain procedures to assure that information about children or other categories of sensitive information is only collected with explicit consent and is protected against improper use, consistent with applicable law.
We process and distribute information consistent with notice.
Research Results Inc. will collect and use Personal Information consistently with the notices that have been provided. However, Research Results Inc. may decide to remove identifiable features from collected Personal Information and the resulting information may then be used for statistical, historic, scientific or other purposes, consistent with applicable law.
We provide information security.
Research Results Inc. will maintain the security of Personal Information, and protect the integrity of such information, with a commercially reasonable degree of care.
We provide individuals a way to access and correct their information.
Research Results Inc will maintain procedures consistent with applicable law for individuals to gain access to their collected Personal Information and, when appropriate, correct any information that is inaccurate or incomplete, change their individual consent level, or have their Personal Information deleted.
We require others who process Research Results Inc. data to comply with the Research Results Inc. policy.
Research Results Inc. will require others who acquire or provide Personal Information from or to Research Results Inc., including those engaged to provide support services, at a minimum, to adopt and comply with the principles and objectives of this policy.
We provide a way to verify compliance and process complaints.
Research Results Inc. will publish the procedures for verifying compliance and responding to complaints regarding potential deviations from its established procedures for protecting Personal Information. In addition to Research Results Inc.’s internal Privacy Compliance Officer, the Council of American Survey Research Organizations (CASRO), of which Research Company is a member, is another resource for questions about verification and complaint processing.
We will disclose Personal Information when required by law or court order.
Research Results Inc. will under certain circumstances permitted or required by law or court order, collect, use, and/or disclose Personal Information pursuant to procedures that do not require giving notice or conducting related activities (for example, in connection with law enforcement investigations).
We will align our Human Resource processes with the Research Results Inc. policy.
Research Results Inc. will align its Human Resources processes, policies, practices, and guidelines (for information that is collected or used relating to former, current, or prospective employees) to comply with this Policy.
We retain the flexibility to change this policy. Research Results Inc. will, and reserves the right to, modify and update this policy or its related business practices at any time. Research Results Inc. will NOT apply changes to this policy retroactively to information Research Results Inc. has previously collected.
If you are concerned about our use of your Personal Information, please contact us at info@researchresults.com, with the subject line, “privacy”.
Web Site Information Privacy Statement
Research Results, Inc. is committed to maintaining the privacy and security of the personal information of all visitors to this website. As a part of that commitment, Research Results, Inc. has developed the following privacy statement to reflect the current needs of our visitors to know what information about them we collect, why we collect it, and where it goes. This privacy statement is intended to describe some of the ways that we implement our Information Privacy Guiding Principles in connection with the use of our Web site. In addition, as a member of the Council of American Survey Research Organizations (CASRO), the professional trade association of survey research companies, Research Results Inc. adheres to the mandated CASRO Code of Standards and Ethics for Survey Research. You may visit CASRO and view the CASRO Code at www.casro.org.
At this website Research Results Inc. does not actively initiate any collection of any individual information. We passively collect information that is automatically sent to us by your web browser. This information typically includes your domain name (the site after the @ in your email address). It may also contain your user name (the name before the @ in your email address). The amount of information sent depends on the settings you have on your web browser. At this page, we do not actively seek to identify any individual visitor, with the exception of investigating security breaches or cooperating with authorities pursuant to a legal matter.
We use the information we automatically receive from your web browser to see which pages you visit within our site, which site you visited before coming to ours, and where you go after you leave. We at Research Results Inc. can then develop statistics that are helpful to understanding how this site is used by our visitors. This statistical data is interpreted by Research Results Inc. in its continuing effort to present the web site content that visitors are seeking in a format that they find most helpful.
Research Results Inc. will not use or share, either within Research Results Inc. or with a third party, any information collected at this page for direct marketing purposes. We may use information collected to investigate security breaches or cooperate with authorities pursuant to a legal matter. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.
If you e-mail us, you are voluntarily releasing information to us. Your e-mail address will be used by Research Results Inc. to respond to you. We will not use the information that can identify you, such as your e-mail address, for direct marketing purposes.
In addition, we may have collected similar information from you in the past. By entering this website you are consenting to the terms of our information privacy and to our continued use of previously collected information.
In the event of a sale, merger, liquidation, reorganization or acquisition of Research Results Inc., or a Research Results Inc. business or business unit, information Research Results Inc. has collected about you may be sold or otherwise transferred. However, this will only happen if the party acquiring the information agrees to be bound by the terms of Research Results’ privacy policy and the notice provided to you when the information was collected.
For your convenience, this page may contain certain hyperlinks to other Research Results Inc. pages as well as to web sites outside of Research Results Inc.. While Research Results Inc. has posted an appropriate Information Policy Statement throughout our web site, we can make no promises or guarantees regarding data collection on the hyperlinked pages and sites that are not owned by Research Results Inc. We, therefore, recommend that you read the privacy policy/statement for each site you visit.
If you are concerned about our use of your personal information, please contact us at info@researchresults.com, with the subject line, “privacy.”
Research Results Inc. Panel Member Privacy Statement
Research Results Inc. Panel Members may complete surveys to provide feedback and opinions on a range of entertainment, lifestyle, advertising, product and other questions, and may contribute other types of data along with other Panel Members. Active Panel Members receive certain benefits from Research Results Inc. and their clients for participating in surveys.
Our Privacy Commitments
Research Results Inc. respects the privacy of every panel member. This privacy statement outlines the information Research Results Inc. will collect and how we will use that information and how you can request that we delete or update your personal information.
This privacy statement is intended to describe some of the ways that we implement our Information Privacy Guiding Principles in connection with our online survey activities. We’ve developed this privacy statement from industry guidelines and standards, and local, national, and international laws and requirements. All privacy practices and methods described in this statement apply only insofar as permitted by the applicable standards, laws and requirements. In addition, as a member of the Council of American Survey Research Organizations (CASRO), the professional trade association of survey research companies, Research Results Inc. adheres to the mandated CASRO Code of Standards and Ethics for Survey Research. You may visit CASRO, and view the CASRO Code, at www.casro.org.
Information Collected and How We Use It
What We Collect
Personal and Demographic Information
During the Research Results Inc. recruitment process, we may collect personal information such as your name, address, and the ages of members of your household (“Personal Information”). In addition, Research Results Inc. frequently asks panel members for characteristics (such as health problems or consumer habits), attributes and demographic information (such as age, income, gender) (collectively, Demographic Information).
You are in control of the Personal Information and Demographic Information that you provide to Research Results Inc. We rely on you to provide updates to your Personal Information and Demographic Information. You can:
Ask for a copy of your Personal Information or Demographic Information
Ask for your Personal Information or Demographic Information to be corrected or updated
Ask us to remove your Personal Information or Demographic Information from your records
To do this, please contact us using the links provided later in this statement. Research Results Inc. will use reasonable efforts to provide the requested information to you.
Operating Information
Research Results Inc. may, in the course of interacting with panel members, gather other types of information from panel members (“Operating Information”). For example, as a Research Results Inc. Panel Member, you will receive surveys from Research Results Inc. on a regular basis. These surveys will ask questions about your interests, needs, and attitudes. We will receive your responses to these surveys. Similarly, if we offer other features, services, or programs in which you explicitly agree to participate, then Research Results Inc. will receive information from those features, services, or programs.
How We Use Your Information:
Personal and Demographic Information
Personal Information may be used to set up email accounts for each household member who is 13 years of age or older, to communicate with you and your household members, and to assist you with questions that you may have about the Research Results Inc. panel. It may also be used for panel recruitment, contest entry processing or delivery of free gifts to members of the Research Results Inc. panel. Personal Information concerning location or address is also used to ensure that our panel accuracy represents the country’s population as a whole.
Panel members are asked for Demographic Information in order to pre-qualify members or households for surveys that target specific groups. We also use this information to ensure that our panel accurately represents the country’s population as a whole.
Research Results Inc. uses Personal Information and Demographic Information solely in the conduct of its research business. Personal Information or Demographic Information may be combined with Information collected about you by research Results Inc. or third parties with your express permission, with information that is collected about you from public records, or with information that Research Results Inc. may acquire from third parties that have a legal right to provide such information to Research Results Inc.
Operating Information
Research Results Inc. uses Operating Information solely in the conduct of its research business. As is the case with Personal Information and Demographic Information, Operating Information may be combined with information collected about you by third parties with your express permission, with information that is collected about you from public records, or with information that Research Results Inc. may acquire from third parties that have a legal right to provide such information to Research Results Inc.
Data Sharing and Transfer
How We Share Information
Personal Information regarding Panel Members will never be shared with any third parties without your express permission, except that we may disclose your information if we believe we are required to do so by law, if we need to do so to protect someone’s safety or our rights or property, or in order to comply with this policy or other policies that may be applicable. In addition, occasionally Research Results Inc. will share contact information, such as name and address, with third parties with whom we have partnered to provide specific services to Research Results Inc., or services on behalf of Research Results Inc., such as panel recruitment, contest entry processing or delivery of free gifts to Research Results Inc. Panel Members. These partners have agreed not to share or resell this data and they are contractually obligated not to use any personally identifiable information except for the purpose of providing these services unless you enter into a relationship with them that would directly allow them to do so.
Research Results Inc. collects and shares Demographic Information and Operating Information with its research clients in an anonymous form. Our research clients will never receive Personal Information or Panel Members, nor will they be able to identify Panel Members, without your express permission.
Data Transfers
Your Personal Information, Demographic Information, and Operating Information will generally be stored in our Research Results Inc. databases, which are located in the United States. For easier processing of e-mail communications, contests, sweepstakes, or other marketing purposes, however, your Personal Information, Demographic Information, or Operating Information may be sent, usually on a temporary basis, to trusted partner companies. Research Results Inc. data protection standards are the same, regardless of where your information is stored.
Children’s Privacy
Research Results Inc. believes that it’s especially important to protect children’s privacy online. We comply with all applicable national and international children’s privacy regulations.
Specifically, Research Results Inc. complies with the Children’s Online Privacy Act of 1998. We do not permit children under the age of 13 to become panel members. We do not collect any Personal Information from children under 13 years of age.
If a panel member has provided us with Personal Information about a child in the panel member’s household who is under the age of 13, a parent or guardian of that child may contact us at the email address or mailing address listed at the bottom of this Privacy Statement if he or she would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases.
If you would like to contact us about your child’s Personal Information or find out how you can have your child’s Personal Information removed from our databases, please see the “Access To Your Information and Complaints” section later in this document.
Data Security and Responsibility
Research Results Inc. is committed to keeping the data you provide us secure and will take reasonable precautions to protect your Personal Information from loss, misuse or alteration. Vendors, contractors, or partners of Research Results Inc. who have access to your Personal Information in Connection with providing service for Research Results Inc. are contractually required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Research Results Inc.
Research Results Inc. also safeguards Personal Information, Demographic Information, and Operating Information from unauthorized access. Most Operating Information is maintained in databases that are separate from those containing Personal Information and Demographic Information. Only authorized Research Results Inc. employees or agents carrying out permitted business functions are allowed to access these databases.
Access to Your Information and Complaints
Accessing, Correcting, Updating and Preventing the Use of Your Personal Information or Demographic Information
If you have submitted Personal or Demographic Information to Research Results Inc. through the Research Results Inc. Panel, or otherwise, or if someone else has otherwise submitted your Personal or Demographic Information to Research Results Inc. you can:
Access, correct, update your Personal or Demographic Information, by emailing your request to: info@researchresults.com, with “privacy” in the subject line or by sending us a letter to the address below. Research Results Inc. will use reasonable efforts to supply you with the information that your requested to access and correct any factual inaccuracies in this information
Prevent further use of your Personal or Demographic Information by emailing your request to: info@researchresults.com, with “privacy” in the subject line or by sending us a letter to the address below. Research Results Inc. will use reasonable efforts to prevent further use of your Personal or Demographic Information in our files.
Complaints
Research Results Inc. is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by emailing us at: info@researchresults.com, with “privacy” in the subject line or send us a letter to:
Privacy Compliance Coordinator
Research Results Inc.
915 South Street
Fitchburg, MA 01420
Opting Out
At any time you may discontinue your participation in the Research Results Inc Panel by sending us an email (info@researchresults.com, with “privacy” in the subject line) or by calling 978-345-5510. Parents or legal guardians of any member of the Research Results Inc. Panel who is under the age of eighteen may discontinue the participation of such child in the same manner. Please note that opting out of the Research Results Inc. Panel will not automatically cause us to delete Personal, Demographic, or Operating Information about you (or your child) that we have previously collected. We will do so, however, at your request, as set forth above.
Other Sites
Research Results Inc. is not responsible for the privacy practices or the content of other Web sites. We recommend that you carefully read the privacy policies of each site that you visit.
Contact Us
You may contact us at:
Research Results Inc.
915 South Street
Fitchburg, MA 01420
978-345-5510
info@researchresults.com, (with “privacy” in the subject line)
Your Acceptance of Our Privacy Practices
By agreeing to become a Research Results Inc. panel member or participating in a Research Results Inc.’s service or program, you signify your acceptance of the terms and conditions of this Privacy Statement. Research Results Inc. may make changes to this Privacy Statement from time to time. We will post changes to our Privacy Statement on the Research Results Inc Panel Member Web Site. In addition, we will alert you to significant changes to this Privacy Statement by providing you with written, electronic, or other notice from Research Results Inc.