by Nick Shoemaker | Oct 22, 2024 | Articles, Featured Article
In 2006, Fred Reichheld of Bain & Company revolutionized the business world with the introduction of the Net Promoter Score (NPS) in his book, The Ultimate Question: Driving Good Profits and True Growth. NPS quickly gained traction among Fortune 500 CEOs and...
by Nick Shoemaker | Oct 1, 2024 | Articles, Featured Article
It’s funny how work and life connect in the most unexpected ways. Are you familiar with the New York Times puzzle Connections? It’s a favorite of mine. In this daily puzzle, you’re given 16 words and have four chances to find four groups of four...
