MEET THE TEAM
Expertise? Check. Customer focus? Check. Tenacity? Check. Creativity? Check.
We’ve brought together the right team to deliver for you. See for yourself.
Adam Barnhart
Senior Data Processing Specialist
Alex Wolf
Director, Survey Programming
Alexander Eggers
Account Manager
Anthony Strader
Senior Account Manager
Anthony Zarrella
General Counsel
Bobby Richard
Chief Programming Officer
Cara Castaner
Senior Data Processing Specialist
Caroline Frizzi
Data Visualization & Analytics Specialist
Cheryl Montowski
Chief Data Officer
Colton Vance
Data Visualization & Analytics Specialist
Denali Pray
Data Visualization & Analytics Specialist
Elizabeth Zarrella
Data Visualization & Analytics Specialist
Ellen Pieper
Chief Client Officer
Erin Richard
Help Desk Specialist
Frank Galdo
Senior Survey Programmer
Gina Jantz
Senior Account Manager
Greg Caron
Director, Survey Innovation
Gregory Celona
Field Manager
Griffen Hay
Field Manager
Heather McGee
Quality Assurance Specialist
James Huff
Survey Programmer
James Roberts
Director, Professional Services
Jeff Bruley
Senior Survey Programmer
Jeremy Engelin
Chief Field Operations Officer
Jessi Katz
Senior Survey Programmer
Jessica Zarrella
Director, Professional Services
Jocelyn Reyes
Senior Data Processing Specialist
John Torhan
Senior Data Processing Specialist
John Zarrella
President/Founder
Jordyn Deloge
Director, Field Operations
Joseph Torretto
EVP, Data Visualization & Analytics
Justin Pilarcik
Chief Product Officer
Khanh Doan
Senior Survey Programmer
Kimberly Mefford
Senior Data Processing Specialist
Laleh Baghaei-Ravari
Senior Survey Programmer
Lesley Giles
Director, Human Resources
Mary DiConza
Senior Account Manager
Matthew Huegel
Director, Sampling Services
Matthew Steidler
Chief Technology Officer
Megan Algarin
Senior Survey Programmer
Michael Zarrella
Chief Operating Officer
Neiva LaBrecque
Account Manager
Nicholas Shoemaker
Survey UX Developer
Peter Rindskopf
Procurement Specialist
Robert Farrell
Senior Survey Programmer
Sam Jaffe
Field Manager
Sandra Bisson
Director, Data Processing
Sarah Coston
Field Manager
Shaun Jordan
Senior Account Manager
Sue Shonbeck-Knight
Senior Survey Programmer
Tansa DuBose-Langley
Survey Programmer
Teddi Gaydos
Senior Account Manager
Tom Walsh
Senior Survey Programmer
William Saball
Survey Programmer
Research Results’ clients really appreciate our rare combination of big-city capabilities, small-town values, and personal service. We think you will too.
FIND OUT HOW WE CAN HELP YOU.
Teddi Gaydos
Senior Account Manager
Year started
2023
Hometown
Los Angeles, CA
Education
California State University, Fullerton (BA)
What makes you good at your job?
Providing a positive and smooth experience for the client is my focus point. Even when there are moments that need pivoting, I want the client to feel every effort has been made to take care of them.
Guilty Pleasure
I will eat an entire jar of Nutella in one sitting if no one stops me.
William Saball
Survey Programmer
Year started
2016
Work Location
Fitchburg, MA
Education
Mount Wachusett Community College
What makes you good at your job?
I enjoy programming and learning new things about it
Top of your bucket list
Visit Japan
Tom Walsh
Senior Survey Programmer
Year started
2011
Hometown
Cincinnati OH
Education
Thomas More University (BBA),The Ohio State University
What makes you good at your job?
Flexibility, Patience, and Perseverance
Top of your bucket list
Travel back to Ireland to track my ancestry
Tansa DuBose-Langley
Survey Programmer
Year started
2020
Hometown
Yonkers, NY
Education
Iona University, New York (BA)
What do you love about RRI
Our Awesome Teamwork Attitude. The people – the most caring administration and co-workers.
Guilty Pleasure
Chocolate and Crossword Puzzles
Sue Shonbeck-Knight
Senior Survey Programmer
Year started
2005
Hometown
Ocala, FL
Education
University of Massachusetts/Lowell (BS)
What do you love about RRI
The family atmosphere
What are you most passionate about
Walking, exercise, swim, travel and read.
Shaun Jordan
Senior Account Manager
Year started
2021
Hometown
Philadelphia, PA
Education
West Chester University (BA)
What do you do at Research Results
Work with clients to create and develop studies then work with vendors to finish studies on time and deliver quality data to our clients
Top of your bucket list
Play Golf at Pebble Beach and St. Andrews
Sarah Coston
Field Manager
Year started
2021
Hometown
Southern Indiana
What makes you good at your job?
20 years industry experience…and a lot of patience
Top of your bucket list
Kayak my top 10 locations all around the globe
Sandra Bisson
Director, Data Processing
Year started
1991
Work Location
Fitchburg, MA
Education
Fitchburg State University
What do you love about RRI
I enjoy the people I work with, our friendships go beyond just work. We can lean on each other for support in and out of the office.
What are you most passionate about
I enjoy spending time with my family. Blessed to have 3 wonderful grandchildren!
Sam Jaffe
Field Manager
Year started
2020
Work Location
Fitchburg, MA
Education
University of Massachusetts-Dartmouth (BA)
What do you love about RRI
I like how every day is different and no two research projects are the same.
Baseball Walk-Up Song
Backseat Freestyle by Kendrick Lamar
Robert Farrell
Senior Survey Programmer
Year started
2018
Work Location
Fitchburg, MA
Education
Merrimack College (BA)
What do you love about RRI
Definitely the people. Everyone is always willing pitch in and come up with different solutions to challenges as they arise.
Top of your bucket list
Midnight Sun Game in Fairbanks, Alaska
Peter Rindskopf
Procurement Specialist
Year started
2020
Hometown
Rochester, NY
Education
Columbia College Chicago (BA)
What makes you good at your job?
Having a good understanding on various data collection methodologies/approaches
Guilty Pleasure
Boston Baked Beans (candy-coated peanuts)
Nicholas Shoemaker
Survey UX Developer
Year started
2019
Work Location
Fitchburg, MA
Education
New England Institute of Art (BS)
What do you do at Research Results
Develop custom assets to make taking surveys more intuitive and interactive.
Top of your bucket list
Eating pizza at least every other meal.
Neiva LaBrecque
Account Manager
Year started
2019
Work Location
Fitchburg, MA
Education
Salve Regina University (BS)
What makes you good at your job?
I am pretty much always up for a challenge and will take on any new tasks.
Guilty Pleasure
My guilty pleasure is a good cup of coffee, mint chocolate chip ice cream, and watching Bravo.
Michael Zarrella
Chief Operating Officer
Year started
2013
Work Location
Fitchburg, MA
Education
Quinnipiac University (BA)
What makes you good at your job?
I’m detail oriented and try to make well informed decisions only after considering all sides. I believe that every team member brings something unique and valuable to the organization and should be put in an opportunity to showcase their strengths and be supported as they continue to develop their skillset.
Top of your bucket list
Visit every Disney theme park worldwide
Megan Algarin
Senior Survey Programmer
Year started
2018
Hometown
Tri-Cities, WA
Education
BS in Computer Science from SNHU
What do you do at Research Results
Work with a multitude of co-workers and clients to program surveys per client specifications, including some custom requests.
Top of your bucket list
Visit Malta with my dad.
Matthew Steidler
Chief Technology Officer
Year started
2001
Work Location
Fitchburg, MA
What do you do at Research Results
I help to define technology and infrastructure that optimize and secure our workforce.
Top of your bucket list
Hike The Walker’s Haute Route with my children
Matthew Huegel
Director, Sampling Services
Year started
2019
Work Location
Fitchburg, MA
Education
Northeastern University (BA), University of Georgia Principles of Market Research program
What do you do at Research Results
Manage our relationships with sample vendors, help lead our sample quality team, and manage fieldwork for some projects.
Top of your bucket list
Travel to all continents.
Work Location
Fitchburg, MA
Mary DiConza
Senior Account Manager
Year started
2018
Work Location
Fitchburg, MA
Education
Saint Anselm College (BA)
What makes you good at your job?
Staying organized and putting our clients first–we’re here to serve perspective.
What do you love about RRI
Being a part of the RR family and the inclusive culture—“All for one and one for all”.
Lesley Giles
Director, Human Resources
Year started
2018
Work Location
Fitchburg, MA
Education
Fitchburg State University (MBA)
UMass Lowell (MS)
Top of your bucket list
Travel to warm places
Baseball Walk-Up Song
Taylor Swift Shake it Off
Laleh Baghaei-Ravari
Senior Survey Programmer
Year started
2021
Hometown
Orlando, FL
Education
University of Evansville (BA)
What makes you good at your job?
Attention to detail
Baseball Walk-Up Song
Taylor Swift Shake it Off
Kimberly Mefford
Senior Data Processing Specialist
Year started
2021
Hometown
Evansville, IN
Education
University of Evansville (BA)
What makes you good at your job?
Attention to detail and organization
Baseball Walk-Up Song
Billie Eilish “Bad Guy”
Khanh Doan
Senior Survey Programmer
Year started
2018
Hometown
San Diego, CA
Education
AICSD
What do you do at Research Results
I work with consulting and high touch clients to find optimal question types for their research needs, and program a seamless experience.
Baseball Walk-Up Song
MMMBop by Hanson
Justin Pilarcik
Chief Product Officer
Year started
2012
Hometown
Philadelphia, PA
Education
American Intercontinental University
What makes you good at your job?
I enjoy problem solving and troubleshooting, as well as working in a team environment. I feel like we employ that here at RR, and there is fulfillment in working with a true team to accomplish our goals.
Baseball Walk-Up Song
Sirius – The Alan Parsons Project
Joseph Torretto
EVP, Data Visualization & Analytics
Year started
2019
Hometown
Colorado Springs, CO
Education
University of Colorado, Colorado Springs UCCS (BA)
What do you do at Research Results
I manage our Data Visualization and Analytics Department. Our team helps clients visualize and leverage their data in a variety of ways so that they can ultimately make better decisions. Some examples of common client deliverables include custom crosstabs, dynamic dashboards, automated reporting solutions, and results from common analytical techniques such as MaxDiff, TURF, Segmentation, Key Driver Analysis, etc..
Top of your bucket list
There are so many places I’d like to travel to – I’ll summarize by saying I’d like to visit all 7 continents in some way.
Jordyn Deloge
Director, Field Operations
Year started
2018
Work Location
Fitchburg, MA
Education
Assumption University (BA)
What do you do at Research Results
I work closely with our clients and internal team on projects from start-to-finish to ensure our client’s goals and needs are met effectively.
What do you love about RRI
I love our amazing and talented team. I have not seen a challenge our team can’t overcome and do so exceedingly well.
Baseball Walk-Up Song
Lil Jon & the East Side Boyz “Get Low”
John Torhan
Senior Data Processing Specialist
Year started
2015
Hometown
Bennington, VT
Education
Montclair State College (BS)
What do you do at Research Results
I handle many aspects of data processing – tabulations, data quality checks, editing, cleaning, merging, weighting, producing data files in multiple formats, etc.
Top of your bucket list
The pyramids of Egypt and Machu Picchu
Jocelyn Reyes
Senior Data Processing Specialist
Year started
2011
Hometown
Valencia, CA
Education
University of the Philippines (BS/MS)
What do you do at Research Results
Anything data-related is the heart of my position. I check, clean, process, weigh, tabulate, create crosstabs, and make sure a healthy data is delivered to the clients.
Baseball Walk-Up Song
Uptown Funk feat. Bruno Mars
Jessica Zarrella
Director, Professional Development
Year started
2013
Work Location
Fitchburg, MA
Education
Johnson & Wales University (BS)
What makes you good at your job?
I enjoy working with other people a lot. I’ve worked at RR for a long time now and have lots of knowledge to share. I am also very organized, which helps keep me on top of things and better help me direct my team to success.
Top of your bucket list
Visit every Disney park in the world.
Jessi Katz
Senior Survey Programmer
Year started
2016
Hometown
Fairfax, VA
Education
Metropolitan State University, St. Paul, MN (BS)
What makes you good at your job?
I enjoy problem solving, which is survey programming in a nutshell.
Top of your bucket list
Trip to Japan
Jeremy Engelin
Chief Field Operations Officer
Year started
2022
Hometown
Catskill, NY
Education
State University of New York at Oswego (BS)
What do you do at Research Results
I lead the Field Management team which manages the sample acquisition, supplier relationships, sample quality assurance and data collection functions. The centralized approach allows our group of industry experts to find and engage the right audiences for our clients by leveraging our knowledge and expertise in global research.
What do you love about RRI
I love that I am surrounded by a team of highly driven and successful people who genuinely care about those they work with and the community in which they live.
Jeff Bruley
Senior Survey Programmer
Year started
2014
Hometown
Minneapolis, MN
Education
Metropolitan State University, St. Paul, MN (BS)
What do you love about RRI
Variety of surveys and seeing new concepts
What are you most passionate about
Star Trek 😊
James Roberts
Director, Professional Services
Year started
2021
Hometown
Evansville, IN
Education
Indiana State University (BA)
What do you love about RRI
I love the collaboration between the different departments to accomplish company goals.
Baseball Walk-Up Song
Pour Some Sugar On Me by Def Leppard
James Huff
Survey Porgrammer
Year started
2021
Work Location
Fitchburg, MA
Education
Mount Wachusett Community College (Associates)
Fitchburg State University (BA)
What do you do at Research Results
I’m a survey programmer. So once the client gives the project manager the final documentation on how the survey should function and look. I will start to program the project from start to finish
Top of your bucket list
Either hike the John Muir Trail in California or Hike the Long Trail in Vermont
Heather McGee
Quality Assurance Specialist
Year started
2022
Hometown
Tampa, FL
Education
The University of Tampa (BA)
What do you do at Research Results
I specialize in quality assurance throughout the complete project process. This includes reviewing survey links to ensure they meet client specifications and offering advice on quality of life improvements, as well as reviewing live data to double-check that all outputs are in line with expectations.
What are you most passionate about
I’m most passionate about maintaining a healthy lifestyle and helping others.
Griffen Hay
Field Manager
Year started
2019
Work Location
Fitchburg, MA
Education
University of Hartford (BA)
What do you do at Research Results
Coordinate between our clients and our internal team to keep things moving smoothly.
Baseball Walk-Up Song
Misery Business by Paramore
Gregory Celona
Field Manager
Year started
2018
Work Location
Fitchburg, MA
Education
UMass Lowell (BA)
What do you love about RRI
The people I work with each day make this place special. We treat each other like family and are always supportive of one another.
Guilty Pleasure
I could never turn down a good pizza, especially from one of the many great locations in Fitchburg.
Greg Caron
Director, Survey Innovation
Year started
2010
Work Location
Fitchburg, MA
Guilty Pleasure
Good steak and fine wine with great friends!
What are you most passionate about
Creating tools for clients, co-workers, and respondents, that make tasks not only easier to complete but much more enjoyable.
Gina Jantz
Senior Account Manager
Year started
2021
Hometown
Aurora, IL
Education
Northern Illinois University (MBA)
University of Illinois (BS)
What do you love about RRI
The commitment to the community. They are always organizing volunteer or fundraising efforts.
Top of your bucket list
To retire somewhere close to an ocean
Frank Galdo
Senior Survey Programmer
Year started
2017
Hometown
Doylestown, PA
Education
Temple University (BA)
What makes you good at your job?
I pride myself on taking ownership of my tasks and providing our clients with the attention to detail that they deserve.
What are you most passionate about
Always making sure I put a smile on someone’s face
Erin Richard
Help Desk
Year started
2014
Work Location
Fitchburg, MA
What do you love about RRI
It’s a company that takes care of its employees and strives for greatness and always there to help its clients.
What are you most passionate about
Always making sure I put a smile on someone’s face
Ellen Pieper
Chief Client Officer
Year started
2019
Work Location
Fitchburg, MA
Education
Columbia University (BA)
University of Georgia Principles of Market Research program
What do you do at Research Results
I consider myself a brand evangelist for Research Results. I work to identify potential partnerships, figure out how we can best help solve the issues of our clients, and what vendors we need to work with in order to get something done. As part of my job, I attend more conferences than I’d like to admit and stay up to date on all things going on in the industry to see how we can continue to innovate to keep up with the industry. Finally, I am responsible for all of our marketing efforts.
Baseball Walk-Up Song
“I Won’t Back Down” – Tom Petty
Elizabeth Zarrella
Data Visualization & Analytics Specialist
Year started
2015
Work Location
Fitchburg, MA
Education
Bowdoin College (BA)
What do you do at Research Results
I help clients understand the data that they receive from their surveys by processing it into a structure that allows them present a “story” about their results.
Top of your bucket list
To become fluent in another language.
Denali Pray
Data Visualization & Analytics Specialist
Year started
2021
Hometown
Atlanta, GA
Education
University of Georgia (BA)
University of Georgia (MMR)
What makes you good at your job?
I am a very curious person and like to find solutions to problems.
Top of your bucket list
Visiting Italy
Colton Vance
Data Visualization & Analytics Specialist
Year started
2021
Hometown
Colorado Springs, CO
Education
University of Colorado Springs (BS)
What do you do at Research Results
I work on a team focused on data visualization and automation. I specialize in processing data used for tabulation, analytics, and dashboards.
Top of your bucket list
Visit Japan and climb Mt. Fuji
Caroline Frizzi
Data Visualization & Analytics Specialist
Year started
2022
Hometown
Augusta, GA
Education
University of Georgia (Master of Marketing Research)
What makes you good at your job?
The people! Everyone is so easy to talk to / go to if you have any questions. Everyone’s more than happy to help you!
Cara Castaner
Senior Data Processing Specialist
Year started
2010
Work Location
Fitchburg, MA
Education
Clark University
What do you do at Research Results
I work with the data that is collected from our surveys. Clients have many different requests on how they would like receive their data, and my job is prepare it for their customized needs.
Top of your bucket list
Cross country road trip
Bobby Richard
Chief Programming Officer
Year started
2017
Work Location
Fitchburg, MA
Education
Bentley College
What do you love about RRI
The people. I truly enjoy working with the people here are RR. I’ve been here to see RR grow from 15 people to the size that we are now. I’ve been able to see many people get their start here right out of college, grow within the company, get married and start families. Whenever we gather for anything – lunches, dinners, drinks, charity or sporting events, it’s all smiles and laughs (usually at Boss’s expense).
Top of your bucket list
Visit the MLB Ballparks with my family (17 down)
Anthony Zarrella
General Counsel
Year started
2014
Work Location
Fitchburg, MA
Education
Bowdoin College (BA)
Quinnipiac University School of Law (JD)
What do you do at Research Results
Review legal documents, keep us from getting sued, provide obscure knowledge that man was not meant to know.
What do you love about RRI
The family atmosphere. In my case, it’s very literal, but even the people who don’t share my last name are family. I’ve known some of my coworkers since I had my baby teeth, and they’ve always been so much more than just “people who work for my dad”.
What are you most passionate about
Making things work better. Whether it’s a contract, or my city, or anything else, I’ve never been able to accept that something is “just the way it is” if I think I could fix it.
Anthony Strader
Senior Account Manager
Year started
2021
Hometown
Dallas, TX
Education
Dallas Community College
What do you do at Research Results
I help clients achieve their project goals using different methodologies around sampling, programming, and data processing.
Baseball Walk-Up Song
Animal by Def Leppard
Alexander Eggers
Account Manager
Year started
2020
Work Location
Fitchburg, MA
Education
University of Massachusetts Amherst (BA)
What do you love about RRI
Dedication to client needs, and clear communication with clients, colleagues, and partners to make sure those needs are met.
Guilty Pleasure
Costco Pastries
Alex Wolf
Director, Survey Programming
Year started
2009
Work Location
Fitchburg, MA
Education
Johnson & Wales University (BS)
What makes you good at your job?
I like data and problem solving.
Top of your bucket list
Visit every state in the USA.
John Zarrella
President/Founder
Year started
1987
Work Location
Fitchburg, MA
Education
Bentley College (BS)
What makes you good at your job?
With the hindsight of many years in the industry, I am able to be empthatic to both client needs and staff needs.
Baseball Walk-Up Song
“Small Town” – John Mellencamp
Adam Barnhart
Senior Data Processing Specialist
Year started
2020
Hometown
Fullerton, California
Education
UCLA (BA/BA, MA, Ph.D Studies)
Top of your bucket list
Would love to do the Mozart Festival in Salzburg one year
What makes you good at your job?
I enjoy a good puzzle—trying to find the best solution to a particular problem or goal
Cheryl Montowski
Chief Data Officer
Year started
1989
Work Location
Fitchburg, MA
Education
Ayer High School / Fitchburg State University
What makes you good at your job?
I’ve been described as a type A personality that just has a hard time relaxing so that definitely helps in working in such a high-paced and demanding environment.
What are you most passionate about
The belief in treating people the way that you would like to be treated
