MEET THE TEAM

Doran Fleming Kaye

Senior Director Sample Strategy and Operations

Year started

2025

Work Location

Remote in Denver, CO

Education

Bachelor of Fine Art from Metropolitan State College of Denver

What do you do at Research Results

I lead the team focused on partner relationships and sample acquisition. Additionally, I support broader field management efforts related to sample collection and data quality. Beyond these responsibilities, I spearhead initiatives to improve processes and enhance workflow efficiency.

What makes you good at your job

I excel in tackling research challenges and creating processes and efficiencies that enhance overall workflow. My ability to identify and resolve issues, coupled with my passion for improvement, allows me to contribute significantly to our clients’ success.

Top of your bucket list

A summer travelling through Europe and living like a local

Jeremy Heggenberger

Project Manager

Year started

2024

What do you love about working at RR?

A very close-knit and helpful community where everyone supports each other to ensure the highest quality.

What makes you good at your job?

Extensive time with Excel and other technical needs. Also extremely personable, with a knack for making friends out of anyone.

Top of your bucket list

Scuba Diving 

Kelly Ivers

Field Operations Manager 

Year started

2023

Education

BA/MS from Hunter College in Sociology/Social Research 

What do you love about working at RR?

The smaller, close-knit feel of the company, which empowers us to come up with the right solutions for our clients and to put their needs first, rather than being forced into following the corporate mandate of a bigger MR company.  

What makes you good at your job?

I enjoy the challenge of multitasking, and I view the quality of my work as a reflection of who I am.  And I hold myself to a high standard!

Guilty Pleasure

Any 20/20 or Dateline crime mystery, along with dill dip and pretzels. 

Alyse Dunn

Senior Vice President, Data Management 

Year started

2024

Education

BS in Psychology from Union College; 2012  

MA Global Marketing Communications & Advertising from Emerson College 

What do you do at Research Results?

Develop and seamlessly integrate the data processing and management protocols for strategic accounts.  

What makes you good at your job?

Breadth of experience and problem solving ability. Over the course of 11 years, I’ve worked across operational and research functions, identifying areas for process improvement and developing scalable solutions to improve quality, efficiency, and client satisfaction. Most recently, I’ve supported the integration of new data management protocols and solutions and worked with research teams to successfully incorporate the new processes with limited client disruption.  

Top of my bucket list

Travel to every Disney park in the world.

Teddi Gaydos

Senior Account Manager

Year started

2023

Hometown

Los Angeles, CA

Education

California State University, Fullerton (BA)

What makes you good at your job?

Providing a positive and smooth experience for the client is my focus point. Even when there are moments that need pivoting, I want the client to feel every effort has been made to take care of them.

Guilty Pleasure

I will eat an entire jar of Nutella in one sitting if no one stops me.

William Saball

Survey Programmer

Year started

2016

Work Location

Fitchburg, MA

Education

Mount Wachusett Community College

What makes you good at your job?

I enjoy programming and learning new things about it

Top of your bucket list

Visit Japan

Tom Walsh

Senior Survey Programmer

Year started

2011

Hometown

Cincinnati OH

Education

Thomas More University (BBA),The Ohio State University

What makes you good at your job?

Flexibility, Patience, and Perseverance

Top of your bucket list

Travel back to Ireland to track my ancestry

Tansa DuBose-Langley

Quality Assurance Specialist

Year started

2020

Hometown

Yonkers, NY

Education

Iona University, New York (BA)

What do you love about RRI

Our Awesome Teamwork Attitude. The people – the most caring administration and co-workers.

Guilty Pleasure

Chocolate and Crossword Puzzles

Sue Shonbeck-Knight

Senior Survey Programmer

Year started

2005

Hometown

Ocala, FL

Education

University of Massachusetts/Lowell (BS)

What do you love about RRI

The family atmosphere

What are you most passionate about

Walking, exercise, swim, travel and read.

Shaun Jordan

Senior Account Manager

Year started

2021

Hometown

Philadelphia, PA

Education

West Chester University (BA)

What do you do at Research Results

Work with clients to create and develop studies then work with vendors to finish studies on time and deliver quality data to our clients

Top of your bucket list

Play Golf at Pebble Beach and St. Andrews

Laurie McCarthy

Senior Specialist, Data Management/Data Delivery

Year started

2024

Education

BA Providence College, 1997; MSR University of Connecticut, 1998

What do you do at Research Results:

Merging data / data processing with reporting to provide customized tabulations, efficiently and accurately, to support our client’s business decisions.

What makes you good at your job?

Experience and inquisitiveness. With over 25 years of working with data across different verticals/ business lines, my focus has become digging into the data and unravelling data issues to determine creative ways to automate and streamline data management for efficient delivery processes.

Guilty Pleasure

Quite honestly, a nice long nap.

Sandra Bisson

Director, Data Processing

Year started

1991

Work Location

Fitchburg, MA

Education

Fitchburg State University

What do you love about RRI

I enjoy the people I work with, our friendships go beyond just work. We can lean on each other for support in and out of the office.

What are you most passionate about

I enjoy spending time with my family. Blessed to have 3 wonderful grandchildren!

Sam Jaffe

Field Manager

Year started

2020

Work Location

Fitchburg, MA

Education

University of Massachusetts-Dartmouth (BA)

What do you love about RRI

I like how every day is different and no two research projects are the same.

Baseball Walk-Up Song

Backseat Freestyle by Kendrick Lamar

Robert Farrell

Senior Survey Programmer

Year started

2018

Work Location

Fitchburg, MA

Education

Merrimack College (BA)

What do you love about RRI

Definitely the people. Everyone is always willing pitch in and come up with different solutions to challenges as they arise.

Top of your bucket list

Midnight Sun Game in Fairbanks, Alaska

Peter Rindskopf

Procurement Specialist

Year started

2020

Hometown

Rochester, NY

Education

Columbia College Chicago (BA)

What makes you good at your job?

Having a good understanding on various data collection methodologies/approaches

Guilty Pleasure

Boston Baked Beans (candy-coated peanuts)

Nicholas Shoemaker

Survey UX Developer

Year started

2019

Work Location

Fitchburg, MA

Education

New England Institute of Art (BS)

What do you do at Research Results

Develop custom assets to make taking surveys more intuitive and interactive.

Top of your bucket list

Eating pizza at least every other meal.

Neiva LaBrecque

Quality Assurance Specialist

Year started

2019

Work Location

Fitchburg, MA

Education

Salve Regina University (BS)

What makes you good at your job?

I am pretty much always up for a challenge and will take on any new tasks.

Guilty Pleasure

My guilty pleasure is a good cup of coffee, mint chocolate chip ice cream, and watching Bravo.

Michael Zarrella

Chief Operating Officer

Year started

2013

Work Location

Fitchburg, MA

Education

Quinnipiac University (BA)

What makes you good at your job?

I’m detail oriented and try to make well informed decisions only after considering all sides. I believe that every team member brings something unique and valuable to the organization and should be put in an opportunity to showcase their strengths and be supported as they continue to develop their skillset.

Top of your bucket list

Visit every Disney theme park worldwide

Megan Algarin

Senior Survey Programmer

Year started

2018

Hometown

Tri-Cities, WA

Education

BS in Computer Science from SNHU

What do you do at Research Results

Work with a multitude of co-workers and clients to program surveys per client specifications, including some custom requests.

Top of your bucket list

Visit Malta with my dad.

Matthew Steidler

Chief Technology Officer

Year started

2001

Work Location

Fitchburg, MA

What do you do at Research Results

I help to define technology and infrastructure that optimize and secure our workforce.

Top of your bucket list

Hike The Walker’s Haute Route with my children

Matthew Huegel

Director, Sampling Services

Year started

2019

Work Location

Fitchburg, MA

Education

Northeastern University (BA), University of Georgia Principles of Market Research program

What do you do at Research Results

Manage our relationships with sample vendors, help lead our sample quality team, and manage fieldwork for some projects.

Top of your bucket list

Travel to all continents.

Mary DiConza

Senior Account Manager

Year started

2018

Work Location

Fitchburg, MA

Education

Saint Anselm College (BA)

What makes you good at your job?

Staying organized and putting our clients first–we’re here to serve perspective.

What do you love about RRI

Being a part of the RR family and the inclusive culture—“All for one and one for all”.

Lesley Giles

Director, Human Resources

Year started

2018

Work Location

Fitchburg, MA

Education

Fitchburg State University (MBA)
UMass Lowell (MS)

Top of your bucket list

Travel to warm places

Baseball Walk-Up Song

Taylor Swift Shake it Off

Laleh Baghaei-Ravari

Senior Survey Programmer

Year started

2021

Hometown

Orlando, FL

Education

Computer Science at York University (B.A.Sc)

What makes you good at your job?

Attention to detail

Baseball Walk-Up Song

Taylor Swift Shake it Off

Kimberly Mefford

Senior Data Processing Specialist

Year started

2021

Hometown

Evansville, IN

Education

University of Evansville (BA)

What makes you good at your job?

Attention to detail and organization

Baseball Walk-Up Song

Billie Eilish “Bad Guy”

Khanh Doan

Senior Survey Programmer

Year started

2018

Hometown

San Diego, CA

Education

AICSD

What do you do at Research Results

I work with consulting and high touch clients to find optimal question types for their research needs, and program a seamless experience.

Baseball Walk-Up Song

MMMBop by Hanson

Justin Pilarcik

Chief Product Officer

Year started

2012

Hometown

Philadelphia, PA

Education

American Intercontinental University

What makes you good at your job?

I enjoy problem solving and troubleshooting, as well as working in a team environment. I feel like we employ that here at RR, and there is fulfillment in working with a true team to accomplish our goals.

Baseball Walk-Up Song

Sirius – The Alan Parsons Project

Joseph Torretto

EVP, Data Visualization & Analytics

Year started

2019

Hometown

Colorado Springs, CO

Education

University of Colorado, Colorado Springs UCCS (BA)

What do you do at Research Results

I manage our Data Visualization and Analytics Department. Our team helps clients visualize and leverage their data in a variety of ways so that they can ultimately make better decisions. Some examples of common client deliverables include custom crosstabs, dynamic dashboards, automated reporting solutions, and results from common analytical techniques such as MaxDiff, TURF, Segmentation, Key Driver Analysis, etc..

Top of your bucket list

There are so many places I’d like to travel to – I’ll summarize by saying I’d like to visit all 7 continents in some way.

Jordyn Deloge

Director, Field Operations

Year started

2018

Work Location

Fitchburg, MA

Education

Assumption University (BA)

What do you do at Research Results

I work closely with our clients and internal team on projects from start-to-finish to ensure our client’s goals and needs are met effectively.

What do you love about RRI

I love our amazing and talented team. I have not seen a challenge our team can’t overcome and do so exceedingly well.

Baseball Walk-Up Song

Lil Jon & the East Side Boyz “Get Low”

John Torhan

Senior Data Processing Specialist

Year started

2015

Hometown

Bennington, VT

Education

Montclair State College (BS)

What do you do at Research Results

I handle many aspects of data processing – tabulations, data quality checks, editing, cleaning, merging, weighting, producing data files in multiple formats, etc.

Top of your bucket list

The pyramids of Egypt and Machu Picchu

Jocelyn Reyes

Senior Data Processing Specialist

Year started

2011

Hometown

Valencia, CA

Education

University of the Philippines (BS/MS)

What do you do at Research Results

Anything data-related is the heart of my position. I check, clean, process, weigh, tabulate, create crosstabs, and make sure a healthy data is delivered to the clients.

Baseball Walk-Up Song

Uptown Funk feat. Bruno Mars

Jessica Zarrella

Director, Quality Control

Year started

2013

Work Location

Fitchburg, MA

Education

Johnson & Wales University (BS)

What makes you good at your job?

I enjoy working with other people a lot. I’ve worked at RR for a long time now and have lots of knowledge to share. I am also very organized, which helps keep me on top of things and better help me direct my team to success.

Top of your bucket list

Visit every Disney park in the world.

Jessi Katz

Senior Survey Programmer

Year started

2016

Hometown

Fairfax, VA

Education

Metropolitan State University, St. Paul, MN (BS)

What makes you good at your job?

I enjoy problem solving, which is survey programming in a nutshell.

Top of your bucket list

Trip to Japan

Jeremy Engelin

Chief Field Operations Officer

Year started

2022

Hometown

Catskill, NY

Education

State University of New York at Oswego (BS)

What do you do at Research Results

I lead the Field Management team which manages the sample acquisition, supplier relationships, sample quality assurance and data collection functions. The centralized approach allows our group of industry experts to find and engage the right audiences for our clients by leveraging our knowledge and expertise in global research.

What do you love about RRI

I love that I am surrounded by a team of highly driven and successful people who genuinely care about those they work with and the community in which they live.

Jeff Bruley

Senior Survey Programmer

Year started

2014

Hometown

Minneapolis, MN

Education

Metropolitan State University, St. Paul, MN (BS)

What do you love about RRI

Variety of surveys and seeing new concepts

What are you most passionate about

Star Trek 😊

James Huff

Survey Porgrammer

Year started

2021

Work Location

Fitchburg, MA

Education

Mount Wachusett Community College (Associates)
Fitchburg State University (BA)

What do you do at Research Results

I’m a survey programmer. So once the client gives the project manager the final documentation on how the survey should function and look. I will start to program the project from start to finish

Top of your bucket list

Either hike the John Muir Trail in California or Hike the Long Trail in Vermont

Heather McGee

Quality Assurance Specialist

Year started

2022

Hometown

Tampa, FL

Education

The University of Tampa (BA)

What do you do at Research Results

I specialize in quality assurance throughout the complete project process. This includes reviewing survey links to ensure they meet client specifications and offering advice on quality of life improvements, as well as reviewing live data to double-check that all outputs are in line with expectations.

What are you most passionate about

I’m most passionate about maintaining a healthy lifestyle and helping others.

Griffen Hay

Field Manager

Year started

2019

Work Location

Fitchburg, MA

Education

University of Hartford (BA)

What do you do at Research Results

Coordinate between our clients and our internal team to keep things moving smoothly.

Baseball Walk-Up Song

Misery Business by Paramore

Gregory Celona

Field Manager

Year started

2018

Work Location

Fitchburg, MA

Education

UMass Lowell (BA)

What do you love about RRI

The people I work with each day make this place special. We treat each other like family and are always supportive of one another.

Guilty Pleasure

I could never turn down a good pizza, especially from one of the many great locations in Fitchburg.

Greg Caron

Director, Survey Innovation

Year started

2010

Work Location

Fitchburg, MA

Guilty Pleasure

Good steak and fine wine with great friends!

What are you most passionate about

Creating tools for clients, co-workers, and respondents, that make tasks not only easier to complete but much more enjoyable.

Gina Jantz

Senior Account Manager

Year started

2021

Hometown

Aurora, IL

Education

Northern Illinois University (MBA)
University of Illinois (BS)

What do you love about RRI

The commitment to the community. They are always organizing volunteer or fundraising efforts.

Top of your bucket list

To retire somewhere close to an ocean

Frank Galdo

Senior Survey Programmer

Year started

2017

Hometown

Doylestown, PA

Education

Temple University (BA)

What makes you good at your job?

I pride myself on taking ownership of my tasks and providing our clients with the attention to detail that they deserve.

What are you most passionate about

Always making sure I put a smile on someone’s face

Ellen Pieper

Chief Client Officer

Year started

2019

Work Location

Fitchburg, MA

Education

Columbia University (BA)
University of Georgia Principles of Market Research program

What do you do at Research Results

I consider myself a brand evangelist for Research Results. I work to identify potential partnerships, figure out how we can best help solve the issues of our clients, and what vendors we need to work with in order to get something done. As part of my job, I attend more conferences than I’d like to admit and stay up to date on all things going on in the industry to see how we can continue to innovate to keep up with the industry. Finally, I am responsible for all of our marketing efforts.

Baseball Walk-Up Song

“I Won’t Back Down” – Tom Petty

Elizabeth Zarrella

Data Visualization & Analytics Specialist

Year started

2015

Work Location

Fitchburg, MA

Education

Bowdoin College (BA)

What do you do at Research Results

I help clients understand the data that they receive from their surveys by processing it into a structure that allows them present a “story” about their results.

Top of your bucket list

To become fluent in another language.

Denali Pray

Data Visualization & Analytics Specialist

Year started

2021

Hometown

Atlanta, GA

Education

University of Georgia (BA)
University of Georgia (MMR)

What makes you good at your job?

I am a very curious person and like to find solutions to problems.

Top of your bucket list

Visiting Italy

Colton Vance

Data Visualization & Analytics Specialist

Year started

2021

Hometown

Colorado Springs, CO

Education

University of Colorado Springs (BS)

What do you do at Research Results

I work on a team focused on data visualization and automation. I specialize in processing data used for tabulation, analytics, and dashboards.

Top of your bucket list

Visit Japan and climb Mt. Fuji

Caroline Frizzi

Data Visualization & Analytics Specialist

Year started

2022

Hometown

Augusta, GA

Education

University of Georgia (Master of Marketing Research)

What makes you good at your job?

The people! Everyone is so easy to talk to / go to if you have any questions. Everyone’s more than happy to help you!

Cara Castaner

Senior Data Processing Specialist

Year started

2010

Work Location

Fitchburg, MA

Education

Clark University

What do you do at Research Results

I work with the data that is collected from our surveys. Clients have many different requests on how they would like receive their data, and my job is prepare it for their customized needs.

Top of your bucket list

Cross country road trip

Bobby Richard

Chief Programming Officer

Year started

2017

Work Location

Fitchburg, MA

Education

Bentley College

What do you love about RRI

The people. I truly enjoy working with the people here are RR. I’ve been here to see RR grow from 15 people to the size that we are now. I’ve been able to see many people get their start here right out of college, grow within the company, get married and start families. Whenever we gather for anything – lunches, dinners, drinks, charity or sporting events, it’s all smiles and laughs (usually at Boss’s expense).

Top of your bucket list

Visit the MLB Ballparks with my family (17 down)

Anthony Zarrella

General Counsel

Year started

2014

Work Location

Fitchburg, MA

Education

Bowdoin College (BA)
Quinnipiac University School of Law (JD)

What do you do at Research Results

Review legal documents, keep us from getting sued, provide obscure knowledge that man was not meant to know.

What do you love about RRI

The family atmosphere. In my case, it’s very literal, but even the people who don’t share my last name are family. I’ve known some of my coworkers since I had my baby teeth, and they’ve always been so much more than just “people who work for my dad”.

What are you most passionate about

Making things work better. Whether it’s a contract, or my city, or anything else, I’ve never been able to accept that something is “just the way it is” if I think I could fix it.

Anthony Strader

Senior Account Manager

Year started

2021

Hometown

Dallas, TX

Education

Dallas Community College

What do you do at Research Results

I help clients achieve their project goals using different methodologies around sampling, programming, and data processing.

Baseball Walk-Up Song

Animal by Def Leppard

Alexander Eggers

Account Manager

Year started

2020

Work Location

Fitchburg, MA

Education

University of Massachusetts Amherst (BA)

What do you love about RRI

Dedication to client needs, and clear communication with clients, colleagues, and partners to make sure those needs are met.

Guilty Pleasure

Costco Pastries

Alex Wolf

Director, Survey Programming

Year started

2009

Work Location

Fitchburg, MA

Education

Johnson & Wales University (BS)

What makes you good at your job?

I like data and problem solving.

Top of your bucket list

Visit every state in the USA.

John Zarrella

President/Founder

Year started

1987

Work Location

Fitchburg, MA

Education

Bentley College (BS)

What makes you good at your job?

With the hindsight of many years in the industry, I am able to be empthatic to both client needs and staff needs.

Baseball Walk-Up Song

“Small Town” – John Mellencamp

Cheryl Montowski

Chief Data Officer

Year started

1989

Work Location

Fitchburg, MA

Education

Ayer High School / Fitchburg State University

What makes you good at your job?

I’ve been described as a type A personality that just has a hard time relaxing so that definitely helps in working in such a high-paced and demanding environment.

What are you most passionate about

The belief in treating people the way that you would like to be treated