NEWS & BLOG
Why Are We Still Talking About NPS?
In 2006, Fred Reichheld of Bain & Company revolutionized the business world with the introduction of the Net Promoter Score (NPS) in his book, The Ultimate Question: Driving Good Profits and...
In 2006, Fred Reichheld of Bain & Company revolutionized the business world with the introduction of the Net Promoter Score (NPS) in his book, The Ultimate Question: Driving Good Profits and...